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This privacy policy (the "privacy policy") applies to your use of our website at www.emiratesnbd.co.uk (the "website"). Please read this privacy policy carefully and in conjunction with our Terms of Use and ensure that you understand them before you start to use the website.
By accessing and using the website, you acknowledge that you have read and understood the content of this privacy policy. We reserve the right to update this privacy policy from time to time.
This website is owned and operated by, or on behalf of, Emirates NBD Bank PJSC, London Branch (“we”, "our" or “us”). We are registered in England and Wales under UK establishment number BR014405 and our UK establishment office address is at Emirates NBD House 25 Knightsbridge, London, SW1X 7LY.
For the purposes of EU data protection legislation, we are the data controller responsible for the collection and use of your personal information as set out in this privacy policy. We are committed to protecting your privacy on-line. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.
We collect and process the following information about you:
We may use any information about you:
We may share your personal information:
We may transfer your personal information to one or more countries outside the UK and the European Economic Area (EEA), where we (or other companies within the Emirates NBD group) or our service providers maintain operations. You understand that if your personal information is disclosed to third parties outside the EEA, these parties may be based in territories that may not have equivalent data protection laws and may not be subject to an adequacy decision by the European Commission (EC). We will attempt to ensure that your data is held safely in such circumstances.
The servers used to process your personal information collected from this website are in Dubai, United Arab Emirates, however we collect data from wherever users are situated. The information that we collect may therefore be transferred to Dubai, United Arab Emirates from any other country in which you may be located.
Where personal data is transferred in relation to providing our services we will take all steps reasonably necessary to ensure that it is subject to appropriate safeguards, such as relying on a recognised legal adequacy mechanism which may include by entering into EC approved standard contractual clauses relevant to transfers of personal information (see here ) and that it is treated securely and in accordance with this privacy policy.
The website may, from time to time, contain links to external sites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. We are not responsible for the privacy policies or the content of such sites.
We take reasonable steps, including physical, technical and organisational measures, to protect your personal information from unauthorised access and against unlawful processing, accidental loss, destruction and damage. Unfortunately, transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information submitted to us and any transmission is at your own risk.
Your personal information will be retained by Emirates NBD London Branch for the duration of your account and may be retained for a period after this time as necessary and relevant to our legitimate operations, our terms of agreement with you and in accordance with applicable legal obligations. This may include retention necessary to meet our tax reporting requirements as well as time required to enforce the relevant terms of agreement or to identify, issue or resolve legal proceedings.
We may retain a record of your stated objection to the processing of your data, including in respect of an objection to receiving marketing communications, for the sole legitimate purpose of ensuring that we can continue to respect your wishes and not contact you further, during the term of your objection.
You have options and choices over how we use your personal information. You may have the right under applicable laws to ask for details of the personal information we hold about you, or to amend, limit or delete your personal information. You may also have the right to object to further processing under certain circumstances.
We also respect the rights you may have under applicable laws to receive that information in a commonly used electronic format (or ask for this information to be provided in that format to a third party where feasible).
If you wish to exercise any of the above rights in relation to the personal information we hold about you, wish to change your preferences at any time or have any questions about this privacy policy, please contact us:
Please note that we may require you to verify your identity before allowing you to access your personal information.
If you remain unhappy with a response you receive from us, you can also refer the matter to your data protection supervisory authority:
http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
“Cookies” are small pieces of information which are issued to your computer or mobile device when you visit a website and which store and sometimes track information about your use of the website. When you visit our website, our web server sends a cookie to your device which allows us to recognise your device.
You can find out more about how we use cookies and other similar tracking technologies, including information on how you can manage your cookie preferences, in our Cookie Policy.
This policy was lasted updated on 4 June 2018.
Emirates NBD London Branch is registered in England and Wales under BR014405 and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The information and materials on this site, including any information on products and services, are general information and are subject to change without notice. Please refer to our Terms of Use for further information regarding our use of cookies, the use of this site and the information it contains.
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If you select YES, you may be redirected to other Emirates NBD Group webpages or third-party websites where Emirates NBD, London has no control over the content.
WARNING
You may gain access to details of products, services or information which may or may not be suitable for you.
Do you wish to leave Emirates NBD, London’s website?
If you select YES, you may be redirected to other Emirates NBD Group webpages or third-party websites where Emirates NBD, London has no control over the content.
WARNING
You may gain access to details of products, services or information which may or may not be suitable for you.
Do you wish to leave Emirates NBD, London’s website?
If you select YES, you may be redirected to other Emirates NBD Group webpages or third-party websites where Emirates NBD, London has no control over the content.
WARNING
You may gain access to details of products, services or information which may or may not be suitable for you.
Do you wish to leave Emirates NBD, London’s website?
If you select YES, you may be redirected to other Emirates NBD Group webpages or third-party websites where Emirates NBD, London has no control over the content.
WARNING
You may gain access to details of products, services or information which may or may not be suitable for you.
Do you wish to leave Emirates NBD, London’s website?
If you select YES, you may be redirected to other Emirates NBD Group webpages or third-party websites where Emirates NBD, London has no control over the content.
WARNING
You may gain access to details of products, services or information which may or may not be suitable for you.
Do you wish to leave Emirates NBD, London’s website?
If you select YES, you may be redirected to other Emirates NBD Group webpages or third-party websites where Emirates NBD, London has no control over the content.
WARNING
You may gain access to details of products, services or information which may or may not be suitable for you.
Do you wish to leave Emirates NBD, London’s website?
If you select YES, you may be redirected to other Emirates NBD Group webpages or third-party websites where Emirates NBD, London has no control over the content.
WARNING
You may gain access to details of products, services or information which may or may not be suitable for you.
Do you wish to leave Emirates NBD, London’s website?
If you select YES, you may be redirected to other Emirates NBD Group webpages or third-party websites where Emirates NBD, London has no control over the content.
WARNING
You may gain access to details of products, services or information which may or may not be suitable for you.
Emirates NBD Bank (P.J.S.C.) London Branch are committed to supporting our clients, who may be affected by COVID-19 and we have robust measures in place to minimise disruption to our services. Some of our clients may need immediate and/or additional support due to the impact that COVID-19 is having on them or their businesses.
Mortgage Holidays
We continue to offer mortgage payment holidays to mitigate any financial distress caused by COVID-19. There shall be no fees* incurred for any payment holiday taken.
Clients may request a payment holiday of up to 6 months in total, but we can only agree a payment holiday of up to 3 months at a time. We can then agree to renew a payment holiday after the first 3 months, as long as this doesn’t take the client over the 6-month limit.
Client’s requiring a payment holiday will need to apply by 31st March 2021 and all payment holidays must end by 31st July 2021.
If you are newly affected by COVID-19, and you wish to benefit from the full 6 months available, you should apply in good time before your February 2021 mortgage payment is due. Your payment holiday will then run between February and July.
If you’ve already taken payment holidays of less than 6 months, you have until 31st March 2021 to apply for another payment holiday.
After 31st March 2021, you can extend an existing payment holiday up until 31st July 2021, as long as:
It doesn’t go over the 6-month payment holiday limit.
There are no breaks in the support.
You won’t be eligible to apply if you’ve already had payment holidays of 6 months overall. Instead you can ask us for tailored support.
Should you be interested in taking a mortgage payment holiday, please contact your Relationship Manager as soon as possible, who can provide you with information to understand the implications of a payment holiday, including the consequences (if any) for the total amount payable under the mortgage contract, the term of the mortgage contract and the amount of contractual quarterly instalments.
*It is important that you realise:
When your payment holiday ends, you’ll still have to pay back what you owe.
Interest will continue to build, so your payments may increase after your payment holiday.
If you take a payment holiday, you will likely end up paying more in the long term.
ATM Debit Card Fees
We will refund the ATM debit card fee if you inform us you have used this in London to withdraw emergency cash due to COVID-19.