Privacy Statement

We collect and process the following information about you:

• information that you provide by filling in our application form on the website. This includes basic contact information such as your title/role, name, email address, home address, password and additional information that you may specify;
• technical information from your computer or mobile device including your internet protocol (IP) address;
• details of your visits to the website and the resources that you access;
• information you supply if you report a problem with the website to us; and
• records of any correspondence if you contact us.

We may use any information about you:

• to enable you to have full access to the website;
• to contact you when you have requested us to do so, including where required to respond to any reported problems concerning the website;
• to contact you for your opinions on the website;
• to notify you about important changes to the website, including changes or updates to our privacy policy; and
• to administer and, for our legitimate interests, to improve the website.

We may share your personal information:

• with companies within the Emirates NBD group who may act for us for any of the purposes set out in this privacy policy;
• with any appropriate third party including but not limited to business partners, suppliers and sub-contractors for the performance of any contract we enter into with you;
• with analytics and search engine providers that assist us in the improvement and optimisation of our website and subject to our Cookies Policy;
• where required to do so by court order or where we are under a duty to disclose or share your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation;
• with any person to whom disclosure is necessary to enable us to enforce our rights under this privacy policy or under the terms of use or to protect our rights or the rights of third parties. This includes exchanging information with law enforcement agencies or other similar government bodies;
• to any company or prospective buyer of all or substantially all of the Emirates NBD group's assets in connection with the sale or transfer of those assets to any prospective buyer.

We may transfer your personal information to one or more countries outside the UK and the European Economic Area (EEA), where we (or other companies within the Emirates NBD group) or our service providers maintain operations. You understand that if your personal information is disclosed to third parties outside the EEA, these parties may be based in territories that may not have equivalent data protection laws and may not be subject to an adequacy decision by the European Commission (EC). We will attempt to ensure that your data is held safely in such circumstances.

The servers used to process your personal information collected from this website are in Dubai, United Arab Emirates, however we collect data from wherever users are situated. The information that we collect may therefore be transferred to Dubai, United Arab Emirates from any other country in which you may be located.

Where personal data is transferred in relation to providing our services we will take all steps reasonably necessary to ensure that it is subject to appropriate safeguards, such as relying on a recognised legal adequacy mechanism which may include by entering into EC approved standard contractual clauses relevant to transfers of personal information (see here ) and that it is treated securely and in accordance with this privacy policy.

The website may, from time to time, contain links to external sites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. We are not responsible for the privacy policies or the content of such sites.

We take reasonable steps, including physical, technical and organisational measures, to protect your personal information from unauthorised access and against unlawful processing, accidental loss, destruction and damage. Unfortunately, transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information submitted to us and any transmission is at your own risk.

Your personal information will be retained by Emirates NBD London Branch for the duration of your account and may be retained for a period after this time as necessary and relevant to our legitimate operations, our terms of agreement with you and in accordance with applicable legal obligations. This may include retention necessary to meet our tax reporting requirements as well as time required to enforce the relevant terms of agreement or to identify, issue or resolve legal proceedings.

We may retain a record of your stated objection to the processing of your data, including in respect of an objection to receiving marketing communications, for the sole legitimate purpose of ensuring that we can continue to respect your wishes and not contact you further, during the term of your objection.

You have options and choices over how we use your personal information. You may have the right under applicable laws to ask for details of the personal information we hold about you, or to amend, limit or delete your personal information. You may also have the right to object to further processing under certain circumstances.

We also respect the rights you may have under applicable laws to receive that information in a commonly used electronic format (or ask for this information to be provided in that format to a third party where feasible).

If you wish to exercise any of the above rights in relation to the personal information we hold about you, wish to change your preferences at any time or have any questions about this privacy policy, please contact us:

• By email at: DPO@EmiratesNBD.com
• By writing to us, for the attention of our Data Protection Officer at Emirates NBD House 25 Knightsbridge, London SW1X 7LY.

Please note that we may require you to verify your identity before allowing you to access your personal information.

If you remain unhappy with a response you receive from us, you can also refer the matter to your data protection supervisory authority:
http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

“Cookies” are small pieces of information which are issued to your computer or mobile device when you visit a website and which store and sometimes track information about your use of the website. When you visit our website, our web server sends a cookie to your device which allows us to recognise your device.

You can find out more about how we use cookies and other similar tracking technologies, including information on how you can manage your cookie preferences, in our Cookie Policy.

This policy was lasted updated on 4 June 2018.